{"id":85,"date":"2026-11-06T10:35:06","date_gmt":"2026-11-06T02:35:06","guid":{"rendered":"https:\/\/demo.creativethemes.com\/blocksy\/garderobe\/?page_id=85"},"modified":"2026-11-06T10:35:08","modified_gmt":"2026-11-06T02:35:08","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/zettafiremacau.com\/index.php\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>. Overview<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">At ZETTA Fire Equipment Company Limited, we want you to be satisfied with your purchase. This Refund Policy outlines the conditions under which refunds, returns, and exchanges are granted.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">By making a purchase on our Site, you agree to this policy.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>2. Return Eligibility &#8211; Physical Products<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You have 14 days from the date you receive your item to request a return.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To be eligible for a return, your item must be:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Unused, unworn, and in its original condition<\/li>\n\n\n\n<li>In the original packaging with all tags attached<\/li>\n\n\n\n<li>Accompanied by proof of purchase or order number<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>3. Non-Refundable Items<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The following items cannot be returned or refunded:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Custom or personalized products<\/li>\n\n\n\n<li>Perishable goods<\/li>\n\n\n\n<li>Digital products, gift cards, or downloadable content (after download\/access)<\/li>\n\n\n\n<li>Items marked as Final Sale or on sale 50% or more off<\/li>\n\n\n\n<li>Products that have been used, washed, or damaged after delivery<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>4. Damaged or Defective Items<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the issue at admin@zettafire.com.hk. We will arrange a replacement or full refund at no extra cost.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>5. How to Request a Refund<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To start a return, email us at admin@zettafire.com.hk with:<\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li>Your order number<\/li>\n\n\n\n<li>Reason for return<\/li>\n\n\n\n<li>Photos of the item (if applicable)<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">We will respond within 1 business days with instructions and a return shipping address. Please do not ship items back without prior authorization.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>6. Refunds Process<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Once we receive and inspect your return, we will notify you of approval or rejection.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If approved, your refund will be processed to your original payment method within [5-10 business days]. Please note that it may take additional time for your bank or payment provider to post the refund.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Shipping costs are non-refundable, and you will be responsible for return shipping costs unless the item was damaged or incorrect.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>7. Exchanges<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you need a different size or variant, please contact us to request an exchange. Exchanges are subject to availability. For faster processing, we recommend returning the original item for a refund and placing a new order.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>8. Services &amp; Digital Products<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For services, workshops, or digital products:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You may request a full refund within 24 hours of purchase if the service has not yet been started or the digital file has not been accessed\/downloaded.<\/li>\n\n\n\n<li>Once a service has been performed, booked time has passed, or a digital product has been accessed, it is non-refundable.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>9. Late or Missing Refunds<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you have not received your refund after 10 business days, please:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Contact us at admin@zettafire.com.hk<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Check your bank account again<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Contact your credit card company or payment provider<\/p>\n","protected":false},"excerpt":{"rendered":"<p>. Overview At ZETTA Fire Equipment Company Limited, we  [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-85","page","type-page","status-publish","hentry"],"blocksy_meta":"","featured_image_urls":{"full":"","thumbnail":"","medium":"","medium_large":"","large":"","1536x1536":"","2048x2048":"","woocommerce_thumbnail":"","woocommerce_single":"","woocommerce_gallery_thumbnail":""},"post_excerpt_stackable":"<p>. Overview At ZETTA Fire Equipment Company Limited, we want you to be satisfied with your purchase. &#8230;<\/p>\n","category_list":"","author_info":{"name":"Zetta Fire Macau","url":"https:\/\/zettafiremacau.com\/index.php\/author\/firexfire\/"},"comments_num":"0 comments","yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Refund and Returns Policy - Zetta Fire Equipment-Macau<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/zettafiremacau.com\/index.php\/refund_returns\/\" \/>\n<meta property=\"og:locale\" content=\"zh_HK\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund and Returns Policy - Zetta Fire Equipment-Macau\" \/>\n<meta property=\"og:description\" content=\". 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